- How long does it take to review my INR Deposit request?
The review process usually takes 12-15 days. You will get an email update once it’s completed.
- What happens after I submit the documents for INR Deposits?
After you submit your documents:- Our team will review them.
- You’ll get an email update once the process is done or if we need more information.
- Why was my INR Deposits access request rejected?
Your request may be rejected due to:- Incomplete or incorrect documents
- Missing required information
- Not meeting our internal criteria
- Can I still trade if my INR deposits access request is under review?
Yes, you can continue to use the platform as usual while your request is being reviewed.
- What should I do if I don’t receive an update within 15 days?
If you haven’t received an update after 15 days, please contact our support team via the Help Center for assistance.
- Why are INR deposits currently restricted?
Since you had previously opted in for crypto withdrawals and provided consent for not having INR deposits enabled, INR deposit functionality was not available at that time. However, in line with strict Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) regulations, we’ve introduced a more controlled process for INR deposits. This is to prevent past issues where unrestricted deposits led to the freezing of exchange bank accounts, putting customer funds at risk.
- What is the opt-in process for INR Deposits?
To enable INR Deposits, you must:- Opt-in through the CoinDCX platform.
- Read and agree to the ‘Deposit Conditions’.
- Your request will go through a thorough review (usually takes up to 2 weeks). it may be completed sooner depending on the complexity of the review. We appreciate your patience during this time.
- What documents do I need to submit?
You will need to submit:- 6-month bank statement
- Latest Income Tax Return (ITR)
These documents help us assess your financial risk and ensure a secure deposit process.
- How can I track the status of my INR Deposits request?
You can track your request status directly through the CoinDCX platform. The status options include:- Request under review
- Request rejected
- Request approved (with Deposits access enabled)
- What happens if my INR Deposits access request is rejected?
If your request is rejected, you will be notified. You may be able to opt-in again in the future, so stay tuned for updates.
- How will the opt-in process affect my INR deposits?
Once INR Deposits are enabled, you can only deposit INR via Bank Transfer. - Why are international exchanges not facing these restrictions?
International exchanges operate without dealing directly in INR or maintaining Indian bank accounts. As a result, they are not subject to the same banking regulations and restrictions that apply to platforms operating within India.
- How does regular transaction monitoring work?
We actively monitor transactions to ensure compliance and detect any unusual activity. If we spot any irregularities, we may temporarily restrict your deposit access and take appropriate action to protect your account. - If my INR Deposits access request was rejected, can I submit a new one?
Currently, you can only submit the request once. However, keep an eye out for future opportunities—there may be chances to reapply down the line!
- Where can I check the status of my Deposits access requests?
You will receive all updates via email from: [email protected]. This is an automated email, so please don’t reply to it.
- Is there a fee for enabling INR Deposits?
No, there is no fee for enabling INR Deposits. - Will I receive a notification when my Deposit access is enabled?
Yes, you’ll receive an email notification, and you can also track the status of your request directly within the app.
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