Blog_2Blog_2Blog_2Blog_2
  • MARKET BUZZ
    • Daily Crypto News
    • Weekly Wrap Up
  • TOPICS
    • Crypto Basics
    • Defi
    • Metaverse
    • NFT
    • Blockchain
  • CRYPTO VERSE
    • Investing
    • Cryptocurrency
    • Price Predictions
    • Crypto Technical Analysis
    • Crypto Ama
    • Investment Research
  • PRODUCT
    • Tutorials
    • Product Features
    • Security Compliance
  • COINDCX
    • Community
    • Crypto Competition
    • Listings
    • Opinion
    • Stories
Visit CoinDCX
✕
            No results See all results

            Corona Lockdown – The INR Withdrawal Conundrum

            April 10, 2020
            Corona INR CoinDCX
            World Health Organization declared COVID-19 a pandemic on March 11, 2020, causing huge impact on people’s lives, families, communities, and businesses. As governments make significant interventions in response to the coronavirus, businesses are adjusting to operational and financial obstructions this pandemic is germinating.CoinDCX has seen a dramatic surge in the customer sign-ups, active traders, and trading volume. Post lockdown, CoinDCX has doubled its efforts in every division of the company which has collectively resulted in speeding up our technical developments, growth, support queries, KYC and Bank verification, awareness campaigns, and education.CoinDCX shares a direct relationship with its banking partners where banks execute the withdrawals using their Bulk Transaction Service. Bulk Transactions, as the name suggests, are transactions completed to multiple recipients but in a single transaction. From our past analysis, we have investigated that for approximately 5% of transactions, CoinDCX doesn’t receive automated status from the banks.

            As many of our customers have noticed and we thank them for bringing this into our consideration, the UTR No. of such transactions are prefixed with the alphabet ‘N’. CoinDCX manually approaches the customer support of our banking partners to get the latest status of these transactions.

            It takes 24-48 hours for the banks to provide us the status if the UTR No. has a prefix “N”. During this time, CoinDCX’s customer support keeps these  ticket queries pending because the response from the banks are awaited.

            Also, due to the Covid-19 situation and lockdown imposed across the country, the strength of banks’ customer support has reduced to 30-45% of their total capacities with few branch operations shut along with the change in the banking hours for customers. This results in the  banks taking 5-15 days to respond to our queries and in case of Bank Holidays and weekends, the delay just gets longer.

            While we battle it out to maintain the service levels to manage your expectations, we have noticed many suspicious activities from the impostor accounts which are scamming our customers with fake support resolutions and communications. We wish to inform you that you will only receive response from our official support email which has the domain as ‘coindcx.com’ and not any 3rd party personal email services like gmail or yahoomail. CoinDCX has only 1 official handle with the username @coindcx. In case you are contacted with any other channels other than these, we request you to immediately inform our support team.

            CoinDCX is rigorously dealing with this situation and the technical and support team is working closely with the integrated partners to find the best possible solution to this issue. Till the issues are solved, we request our customers to be patient and support us in eliminating these problems permanently. CoinDCX is firmly committed in producing innovative solutions for a product which is completely customer-driven. The support and feedback from our users have always helped us in bringing the product closer to their needs.

            Share
            0
            CoinDCX
            CoinDCX

            Related posts

            New Anti-Money Laundering Laws & CoinDCX: We are now an FIU-registered entity
            March 16, 2023

            New Anti-Money Laundering Laws & CoinDCX: Now an FIU-registered Entity


            Read more
            Latest Developments in India's Regulatory Framework for Virtual Digital Assets
            March 16, 2023

            Latest Developments in India’s Regulatory Framework for Virtual Digital Assets


            Read more
            December 19, 2022

            We are Financially Sound.


            Read more

            Recent Posts

            • 0
              Linear Finance Price Prediction 2023: Will LINA a price hit $0.05?
              March 29, 2023
            • 0
              Why Is Litecoin striving to keep up with Bitcoin in 2023?
              March 29, 2023
            • 0
              Shapella Upgrade to enable ETH Withdrawals on Ethereum Blockchain
              March 29, 2023
            • 0
              Shiba Inu Price Prediction 2023: Will SHIB Price Make it Above $0.0001?
              March 29, 2023
            • Ethereum Shanghai Upgrade0
              The ‘Ethereum Shanghai Upgrade’ is (Finally) Going Live in April 12, 2023: Everything You Need to Know
              March 29, 2023

            Categories


            • BTC to INR


            • ETH to INR


            • USDT to INR


            • USDC to INR


            • BNB to INR


            • BUSD to INR


            • XRP to INR


            • ADA to INR


            • SOL to INR


            • DOGE to INR


            • SHIB to INR


            • MATIC to INR


            • TRX to INR

            Invest in Bitcoin, Ethereum, & other 200+ crypto assets.
            Download the app now, register & start with as low as Rs.100
            ios download link
            android download link
            qr code for download

            COMPANY

            Security
            Blog
            About
            Careers
            Referral Program

            PRODUCT

            Margin
            Trade
            Futures
            Insta
            Convert
            Lend
            Markets
            API Documentation

            SUPPORT

            Contact Support
            Frequently Asked Questions (FAQ)
            Contact Us

            • Customer Support: [email protected]
            • Team: [email protected]
            • Press: [email protected]

            SOCIAL LINKS

            Icon of FacebookFacebook
            Icon of FacebookTwitter
            Icon of InstagramInstagram
            Icon of TelegramTelegram
            Icon of LinkedInLinkedIn
            Icon of RedditReddit

            Logo of CoinDcx Download our Android/iOS App: CoinDCX Ⓒ All rights reserved by Primestack Pte. Ltd.

            DISCLAIMER

            The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

              Visit CoinDCX
                        No results See all results
                          Go to mobile version